Returns & Refunds

RETURNS & REFUNDS

We want you to love your Halo Cases order. This policy does not affect your statutory consumer rights.

CHANGING YOUR MIND

For online orders, you can tell us within 14 days of receiving your order that you want to cancel, without giving a reason. You then have a further 14 days to send the items back. Items should be handled only as much as needed to check them and must be returned in a condition suitable for resale. Return postage is normally your responsibility.

We will refund the returned items and the cost of standard delivery within 14 days of receiving the items back, or receiving evidence that they have been sent back. If a premium delivery option was selected, we refund up to the cost of standard delivery.

SALE ITEMS

Sale items have the same statutory rights as full-price items. Any additional final-sale restrictions will be stated clearly on the product page and do not affect your statutory rights.

FAULTY OR INCORRECT ITEMS

If your item is faulty, damaged, or not as described, please contact us as soon as possible. We will assess the issue and provide the appropriate remedy under applicable consumer law.

HOW TO START A RETURN

Email contact@halocases.com or use our contact form with your order number and the reason for your return. Please wait for our instructions before sending anything back. We recommend using tracked postage.

PRODUCT CARE

Our grips are fixed to the case and are not removable. The cases do not support MagSafe or wireless charging because the grip prevents a wireless connection. Please contact us if you have a product question before ordering.